Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, please contact us at info.anasactive@gmail.com and include your order number, the reason for the return, and clear photos if the item is damaged, defective, or incorrect. If your return request is approved, we will provide detailed instructions on the return process. Please do not return any items without contacting us and receiving prior authorization, as unauthorized returns will not be accepted.

You can always contact us with any questions about returns at info.anasactive@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products, including special orders or personalized items, and personal care goods. We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day cooling-off period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification. The item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded through your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.