Shipping policy
Shipping Policy
At ANAS ACTIVE, we are committed to delivering your order safely and efficiently.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day. During new product launches, sales, or promotional periods, processing may take slightly longer.
Standard Shipping: Free tracked delivery.
Estimated Delivery Times
United States: 5–11 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Europe: 5–12 business days
Australia and New Zealand: 7–14 business days
Rest of the world: 7–20 business days
Delivery times are estimates and may vary due to customs clearance, weather conditions, courier delays, public holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 24–72 hours for the tracking information to become active.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate delivery address. ANAS ACTIVE is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information.
Lost, Damaged or Delayed Orders
If your order arrives damaged, is lost during transit, or is significantly delayed, please contact us as soon as possible. We will work with our shipping partners to investigate the issue and provide an appropriate solution.
Contact Us
If you have any questions about shipping or your order, please contact us at: